Some years ago, Houston airport faced a troubling issue. Passengers were(1)about the long waits at baggage claim (行李提取处).(2), the executives increased the number of baggage handlers. The plan(3): the average wait fell to eight minutes, well within industry standard.(4)the complaints persisted.
(5), the airport executives undertook a more careful analysis. They found that it(6)passengers a minute to walk from their arrival gates to baggage claim and seven more minutes to get their bags. (7), roughly 88 percent of their time was spent standing around waiting for their bags.
So they decided on a new approach:(8)reducing wait time, they moved the arrival gates farther away from the main terminal. Passengers now had to walk six times longer. Complaints dropped to near(9).
This story shows that the experience of waiting is defined only partly by the objective(10)of the wait. Occupied time (walking to baggage claim) feels(11)than unoccupied time ((12)at baggage claim). Research on queuing has shown that, people on average,(13)how long they’ve waited in a line.
This is also(14)one finds mirrors next to elevators. The(15)was born during the post-World War II boom, when the spread of high-rises(16)complaints about elevator delays. The reason behind the mirrors was(17)to the one used at the Houston airport: give people something to occupy their time.(18)overnight, the complaints ceased.
We’ll never(19)lines altogether, but a better understanding of the psychology of waiting can help make those(20)delays more bearable. And when all else fails, bring a book.
问题1选项
A.warning
B.thinking
C.asking
D.complaining
问题2选项
A.In response
B.In fact
C.In theory
D.In turn
问题3选项
A.failed
B.worked
C.stopped
D.continued
问题4选项
A.So
B.But
C.Or
D.And
问题5选项
A.Puzzled
B.Scared
C.Delighted
D.Relieved
问题6选项
A.spent
B.needed
C.cost
D.took
问题7选项
A.In general
B.In addition
C.In any case
D.In other words
问题8选项
A.in spite of
B.instead of
C.by means of
D.because of
问题9选项
A.nothing
B.zero
C.none
D.no
问题10选项
A.complaint
B.reach
C.feeling
D.length
问题11选项
A.shorter
B.better
C.longer
D.harder
问题12选项
A.looking
B.standing
C.serving
D.pointing
问题13选项
A.dislike
B.disagree
C.overestimate
D.misunderstand
问题14选项
A.how
B.what
C.why
D.when
问题15选项
A.reason
B.problem
C.standard
D.idea
问题16选项
A.called for
B.pointed out
C.led to
D.began with
问题17选项
A.accustomed
B.specific
C.helpful
D.similar
问题18选项
A.Rather
B.Quite
C.Entirely
D.Almost
问题19选项
A.cross
B.eliminate
C.draw
D.create
问题20选项
A.inadequate
B.impatient
C.impossible
D.inevitable
第1题:D
第2题:A
第3题:B
第4题:B
第5题:A
第6题:D
第7题:D
第8题:B
第9题:B
第10题:D
第11题:A
第12题:B
第13题:C
第14题:C
第15题:B
第16题:C
第17题:D
第18题:D
第19题:B
第20题:D
1.考查动词辨析。联系下文可知客户在抱怨排队时间长。A选项warning“警告”; B选项thinking“思考”;C选项asking“请求”,因此D选项正确。
2.考查语境理解。由空格前,联系第一题“Passengers were complaining about the long waits at baggage claim(乘客们在抱怨行李提取处等待时间太长)”,空格后“the executives increased the number of baggage handlers.(行政人员增加了行李搬运工的人数。)”可知,空格后是对空格前做的回应。B选项In fact“事实上,实际上”;C选项In theory“理论上”;D选项In turn“轮流,依次”,都不符合上下文语境,因此A选项正确。
3.考查语境理解。根据下文“the average wait fell to eight minutes, well within industry standard.(平均等待时间降至8分钟,完全符合行业标准。)”可知这项计划奏效了,等待时间下降了。因此B选项正确。
4.考查逻辑关系。根据上文“the average wait fell to eight minutes, well within industry standard. (平均等待时间降至8分钟,完全符合行业标准。)”和下文“the complaints persisted.(人们的抱怨仍在继续)”可知空格处填的词应该表示转折。A选项So表原因;B选项But表转折;C选项Or表并列;D选项And表并列,因此B选项正确。
5.考查动词辨析。“( ), the airport executives undertook a more careful analysis.”意为“因为……机场管理人员进行了更仔细的分析”。A选项Puzzled“困惑”;B选项Scared“害怕”;C选项Delighted“高兴,愉快”;D选项Relieved“解除”。因此A选项正确。
6.考查固定搭配。It take sb some time to do sth意为花费时间做某事,没有It spend sb some time to do sth这个说法,spend的用法是sb spend some time (in) doing sth,它的主语必须是人;cost的用法是sth cost sb +金钱;need的主语一般是人,不用it作形式主语。因此D选项正确。
7.考查短语辨析。根据上文“They found that it took passengers a minute to walk from their arrival gates to baggage claim and seven more minutes to get their bags.(乘客从到达登机口走到行李认领处需要1分钟,取行李又需要7分钟。)” 和下文“roughly 88 percent of their time was spent standing around waiting for their bags.(他们大约88%的时间是在站着等行李。)”可知上下文表示的意思是一样的,所以空格处应填一个表并列关系的短语。因此空格处应填“in other words”,因此D选项正确。
8.考查短语辨析。A选项in spite of“不管,不顾”;B选项instead of“代替,而不是”;C选项by means of“依靠,借助于”;D选项because of“因为,由于”,句意:他们没有缩短等待时间,而是把到达门移到离主航站楼更远的地方。因此B选项正确。
9.考查语境理解。句意:参考第48题,他们没有缩短等待时间,而是把到达门移到离主航站楼更远的地方。现在乘客们得多走六倍的路。投诉几乎为( )。从句意我们可以看出空格处应该为一个数值,选项中只有B选项符合,因此B选项正确。
10.考查名词辨析。句意:这个故事表明,等待的体验只在一定程度上取决于客观等待的( )。A选项complaint “抱怨”不符合句意;B选项reach “范围”不符合句意; C选项feeling “感觉”与句中的体验相冲突;D选项length “时长”符合句意,因此D选项正确。
11.考查逻辑关系。该句意为:被占用的时间(走到行李认领处)感觉比没被占用的时间(站在行李认领处)( )。根据上文中提到的,机场管理人员把到达门移到离主航站楼更远的地方,乘客们在等待的过程中感觉有事情可做,就会觉得走路的时间比等待的时间短,因此A选项正确。
12.考查动词辨析。该空格处应填与前面括号内(walking to baggage claim)相对应的单词。A选项looking “看”;B选项standing “站”;C选项serving“招待、服务”;D选项pointing“指向,表明”,其中只有B选项与前面括号内的内容适配度更高,因此B选项正确。
13.考查动词辨析。句意:关于排队的研究表明,人们平均会( )自己排队等候的时间。A选项dislike “不喜欢,厌恶”;B选项disagree“不同意,反对”;C选项overestimate “高估”;D选项misunderstand “误解,误会”。联系上下文可知人们总是以为自己的排队时长很长,其实不然,所以人们经常高估自己排队等候的时间,因此C选项正确。
14.考查语境理解。句意:这也是( )电梯旁边有镜子。根据下文可知,正是因为镜子让人们在等待的时候有事可做,所以会让人们感觉等待时间缩短了,所以空格处应填有因果关系的词,因此C选项正确。
15.考查语境理解。该句子句意为:这个( )出现在二战后的经济繁荣时期,当时高楼林立,导致了人们对电梯延误的抱怨。由此可知,人们对电梯的延误感到抱怨更偏向于是一种社会问题。A选项reason “原因”;B选项problem “问题”;C选项standard “标准”;D选项idea “方法”,因此B选项正确。
16.考查短语辨析。A选项call for “要求,需要,倡导”;B选项point out “指出,指明”;C选项lead to “导致”;D选项begin with “以……开始,开始于……”。参考55题,句意为:这个问题产生于二战后的经济繁荣时期,当时高楼林立,( )了人们对电梯延误的抱怨。根据句意可知空格处应填导致了人们的抱怨,所以C选项正确。
17.考查固定搭配。A选项be accustomed to的意思:习惯于;习以为常;B选项be specific to “针对……而言,仅限于……”;C选项be helpful to do sth. 对做……有帮助,后面一般接to do不定式;D选项be similar to “……与……相似,和……相似”,to后面可以接人,也可以接物。句意:镜子后面的原因和休斯顿机场使用的( ):让人们有事可做。一夜之间,投诉停止了。联系上下文可知镜子和机场都是为了让人们在等待的时候有事情可做,他们的目的是一样的,因此D选项正确。
18.考查副词辨析。句意:( )一夜之间,投诉停止了。A选项rather “宁可,宁愿,相当”;B选项quite “很,相当,完全”;C选项entirely “完全的”;D选项almost“差不多,几乎”。联系题干可知D选项正确。
19.考查动词辨析。A选项cross “穿过,横过”,cross后面一般不用lines,而是cross the line,cross the line逐字解释是越过某条界线,一般是指触犯了某项禁忌或者规则,做了过分的事情。B选项eliminate “消除,排除”;C选项draw“画,拉,吸引”;D选项create“创造,创立”。句意:我们永远不会完全( )排队。根据句意可知B选项正确。
20.考查形容词辨析。A选项inadequate “不充分的,不适当的”;B选项impatient “焦躁的,不耐烦的”;C选项impossible “不可能的”;D选项inevitable“不可避免的”。句意:但更好地理解等待的心理可以帮助让那些( )延误变得更容易忍受。联系句意,D选项正确。