Dear Sirs,
Your shipment of twelve thousand “Smart” watches was received by our company this morning. However, we wish to make a number of complaints concerning the serious delay in delivery and your failure to carry out our specific instructions with regard to this order.
It was stressed from the beginning that the delivery date had to be less than six weeks from the initial order, in order to meet our own customers’ requirements. While we understand that delays in production are occasionally inevitable, we must point out that the major reason why the order was placed with your company was because we were assured by you of its speed of delivery, and that your existing stocks were sufficiently high to ensure immediate shipment. Late delivery of the goods has caused us to disappoint several of our most valued customers, and is bound to have a negative effect on potential future orders.
The second complaint concerns the difference in color between the watches we ordered and those delivered. It was stated clearly in the original order that watches in combinations of green/ purple and orange/purple only were required. However, only half the watches in the delivery received are of the colors specified. Our Hong Kong agent assures us that she stressed to you the importance of following our instructions precisely, since we consider there to be only a limited market in this country for watches of other colors at the present time. Any watches that are not of the specified colors will, of course, be returned to you.
We are also somewhat concerned about the rather poor quality of the goods received, since it is apparent that the watches that finally arrived have been produced from inferior materials and have been manufactured to a lower standard than those in the sample. We have also found that a number of the watches do not appear to be functioning. Whether the latter problem is due to poor manufactures, damage during transportation or bad batteries is not yet clear, but we should like to point out that we feel this matter to be entirely your responsibility.
As a result of the above problems, therefore, we feel that the most suitable course of action is to return to you unpaid any of the goods considered unsatisfactory, and to subtract any resultant costs from our final settlement. We shall also, of course, be forced to reconsider whether any further orders should be placed with your company.
We look forward to your prompt reply.
Yours sincerely,
John Smith
1. The manufacturers of “Smart” watches were given the order because( ).
2. Receiving watches in the wrong colors is a problem because( ).
3. “The latter problem” in paragraph 4 refers to( ).
4. The last sentence of paragraph 5 “We shall also, of course, be forced to... with your company” suggests that( ).
5. The purpose of this letter is to( ).
问题1选项
A.they produced the best watches of its kind in the world
B.they watches would be easy to make and the designs were already prepared
C.they promised they could produce enough stocks quite quickly
D.they claimed the order would be easy since the watches were already in stock
问题2选项
A.the Hong Kong agent stressed the need to fulfill the order exactly
B.these watches will be difficult to sell
C.these watches will not be able to get into the limited market
D.people will not buy the watches at present
问题3选项
A.the poor quality of the goods
B.the use of inferior materials
C.the low standard of manufacture
D.some of the watches not working
问题4选项
A.the company may stop trading with the watch manufacturers
B.the company will probably reduce the number of watches to be ordered in the future
C.the writer is afraid their company might go out of business soon
D.the company is probably willing to give the manufactures another chance
问题5选项
A.ask for prompt reply
B.blame the manufacturers for late delivery
C.complain of some problems concerning the watches
D.threaten to cancel the orders
第1题:D
第2题:B
第3题:D
第4题:A
第5题:C
1.事实细节题。题干:“智能”手表的制造商接到这个订单是因为_______。通过题干的内容定位到第二段we must point out that the major reason why the order was placed with your company was because we were assured by you of its speed of delivery, and that your existing stocks were sufficiently high to ensure immediate shipment.(我们必须指出,向贵公司订货的主要原因是贵公司向我们保证交货速度快,而贵公司现有库存充足,足以确保立即装运。),可知D选项“他们声称这个订单很容易,因为这些手表已经有库存了”符合题意。选项A“他们生产了世界上这种类型最好的手表”,B选项“这些手表制作起来很容易,设计也已经准备好了”,A,B选项内容文章并没有提及,所以不正确,C选项“他们承诺他们可以很快生产出足够的库存”,与文中快速交货的内容不符,排除C选项。综上所述,本题的正确答案是D选项。
2.事实细节题。题干:收到颜色不对的手表是个问题,因为_______。通过题干关键词“color”定位到第三段Our Hong Kong agent assures us that she stressed to you the importance of following our instructions precisely, since we consider there to be only a limited market in this country for watches of other colors at the present time.(我们的香港代理人向我们保证,她曾向你方强调,必须严格按照我们的指示行事,因为我们认为目前其他颜色的手表在该国市场有限。),说明这些手表在该国市场小,难卖出去,故B选项“这些手表很难卖出去”正确,A选项“香港代理强调需要准确的完成订单”,文章有提及,但是并不是需要收到准确颜色手表的原因,故排除,C选项“这些手表将无法进入有限的市场”,和文章表达的其他颜色的手表在该国市场有限有出入,所以不正确。D选项“人们现在不会买手表”,属于无中生有。综上所述,本题的正确答案是B选项。
3.事实细节题。题干:文章第四段的“The latter problem”指的是________。由题干可以定位到文章第四段We have also found that a number of the watches do not appear to be functioning. Whether the latter problem is due to poor manufactures, damage during transportation or bad batteries is not yet clear(我们还发现一些手表似乎不工作。目前尚不清楚后一种情况是由于生产质量差,运输过程中损坏,还是电池损坏造成的),所以这里的“The latter problem”指的是手表似乎不工作,与D选项“有些手表似乎不工作”表达的意思一致,A选项“产品质量比较差”,B选项“使用劣质的材料”,C选项“生产标准低”,这三个选项都是收到产品的问题,但并不是latter problem指代的内容。综上所述,本题的正确答案为D。
4.推理判断题。题干:文章第五段的最后一句话“当然,我们也不得不……和你们公司”,意味着_________。可以定位到文章第五段的内容As a result of the above problems, therefore, we feel that the most suitable course of action is to return to you unpaid any of the goods considered unsatisfactory, and to subtract any resultant costs from our final settlement. We shall also, of course, be forced to reconsider whether any further orders should be placed with your company.(因此,由于上述问题的结果,我们认为最合适的行动方案是将任何未付款的被认为不令人满意的货物退还给你,并从我们的最终结算中减去任何由此产生的费用。当然,我们也不得不重新考虑是否要向贵公司下进一步的订单。),该段明确指出,由于上述问题,会退还一部分的货物,并且考虑是否要向贵公司下进一步的订单,所以A“该公司可能会停止与手表制造商的贸易”正确,B选项“该公司将来可能会减少手表的订购数量”,该公司现在就会退还一部分货物,并将来可能会终止合作,所以B选项不正确,C选项“作者担心他们的公司可能会很快破产”,文中没有提到作者对于其公司的态度,排除。D选项“公司可能愿意再给制造商一次机会”,没有提到愿不愿意给机会让制造商改进问题,综上所述,本题的正确答案为A选项。
5.观点态度题。题干:这封信的目的是______。文章开头就提到,制造商的货物已经收到,明确表达这封信的目的就是对于交货的延迟以及没有遵循其明确的指示表示几点抱怨。第一段是抱怨交货时间推迟,第二段是抱怨手表颜色不对,第三段是抱怨质量问题。所以整篇文章目的就是向供货商抱怨手表的问题,所以C选项“抱怨关于手表的一些问题”正确。