When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In __21__ cases, this action will produce results. However, if it does not, there are various means the __22__ may use to gain satisfaction.
A simple and common method used by many consumers is to __23__ directly to the store manager. __24__ general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be __25__. In such a case, it usually settled in the consumer’s __26__, assuming he or she has a just claim.
Consumers should complain __27__ person whenever possible, but if they cannot get to the place of __28__, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most __29__ when it is done politely but firmly, and __30__ when the consumer can demonstrate what is wrong with the item __31__ question. If this cannot be done, the consumer will succeed best __32__ presenting specific information as to what is wrong, rather than by making __33__ statements.
The store manager may __34__ the consumer to write to the manufacturer. If __35__, the consumer should do this, stating the complaint as politely and as firmly __36__ possible. But if a polite complaint does not achieve the __37__ result, the consumer can go a step further. She or he can __38__ to take the seller to court or report the __39__ to a private or public organization __40__ for protecting consumers’ rights.
问题1选项
A.all
B.most
C.few
D.no
问题2选项
A.consumer
B.seller
C.merchant
D.manufacturer
问题3选项
A.complain
B.claim
C.charge
D.accuse
问题4选项
A.To
B.In
C.By
D.At
问题5选项
A.finished
B.explained
C.answered
D.settled
问题6选项
A.profit
B.favor
C.benefit
D.interest
问题7选项
A.in
B.by
C.with
D.on
问题8选项
A.gain
B.get
C.buy
D.purchase
问题9选项
A.effective
B.efficient
C.quick
D.smooth
问题10选项
A.specifically
B.especially
C.expectedly
D.respectively
问题11选项
A.out of
B.in
C.without
D.beyond
问题12选项
A.in
B.for
C.by
D.at
问题13选项
A.general
B.specific
C.detailed
D.concrete
问题14选项
A.suggest
B.inform
C.recommend
D.advise
问题15选项
A.so
B.that
C.such
D.thus
问题16选项
A.so
B.as
C.if
D.when
问题17选项
A.reasoned
B.decided
C.desired
D.inferred
问题18选项
A.frighten
B.threaten
C.endanger
D.appeal
问题19选项
A.purchaser
B.buyer
C.consumer
D.seller
问题20选项
A.countable
B.responsible
C.chargeable
D.suitable
第1题:B
第2题:A
第3题:A
第4题:B
第5题:D
第6题:B
第7题:A
第8题:D
第9题:A
第10题:B
第11题:B
第12题:C
第13题:C
第14题:D
第15题:A
第16题:B
第17题:C
第18题:B
第19题:D
第20题:B
第1题:
考查上下文语义和搭配。A项in all cases“在所有情况下”,B项in most cases“在大多数情况下”,C项in few cases“在少数情况下”,D项in no cases没有这个用法,只有in no case“绝不”。上文提到When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase.(当消费者发现自己买的东西有质量问题或者在别的什么方面没有达到生产商宣传的标准时,他首先要做的是向购买这个东西的商店出示保单或者其他可能有用的购物凭证。),由此可知下文是表示大多数情况下这些行动可以得到结果;A项in all cases太绝对,C项不符合语境,因此只有B项正确。故该题选B。
第2题:
考查逻辑推理。A项consumer“顾客,消费者”,B项seller“售货员”,C项merchant“商人”,D项manufacturer“制造商”。根据句子However, if it does not, there are various means the…may use to gain satisfaction. (然而,如果没有给你想要的结果,……可以采取各种各样的手段来达到满意的结果),结合上文消费者为买到质量有问题或者虚假宣传的商品可以维权可知空格处应该填入consumer“消费者”。故该题A项正确。
第3题:
考查词语辨析。A项complain“投诉,发牢骚”,B项claim“要求,声称”,C项charge“充电,要价”,D项accuse“谴责,控告”。根据句子A simple and common method used by many consumers is to…directly to the store manager.(许多消费者使用的一个简单而常见的方法是直接向商店经理报告……。)可知,空格处应该是“投诉”。故该题A项正确。
第4题:
考查固定搭配。根据后面的单词general和选项中的介词可知,in general为固定搭配,表示“通常,总之,一般而言”。A、C、D项均没有这个用法,故该题B项正确。
第5题:
考查上下文和词语辨析。A项finish“结束”,B项explain“抱怨”,C项answer“回答”,D项settle“解决”。上文提到消费者可以直接向经理投诉,接着说到in general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be…(一般来说,消费者接受投诉的“高层”越高,投诉得到……的速度就越快),由此可知投诉得到“解决”的速度越快,所以填settled符合句意。故该题D项正确。
第6题:
考查词语搭配和语义推测。A项profit“利润,利益”,B项favor“支持”,C项benefit“有利于”,D项interest“兴趣,爱好”。根据句子In such a case, it usually settled in the consumer’s…, assuming he or she has a just claim.(在这种情况下,假如消费者提出的要求正当,判决通常对他(她) ……。)可知,空格处应该是表示“有利的”,in one’s favor表示“对某人有利的”。故该题B项正确。
第7题:
考查词语搭配。根据句子Consumers should complain…person whenever possible(无论何时,消费者都应该……投诉),可知in person表示“亲自地”,句意:无论何时,消费者应尽可能亲自投诉。故该题A项正确。
第8题:
考查词语辨析。A项gain“获得”;B项get“得到”;C项buy“购买”;D项purchase“购买”。由句子but if they cannot get to the place of…, it is acceptable to phone or write the complaint in a letter.(但如果消费者不能到达……地点,可以打电话或写信投诉。)可知,空格处表示“购买商品的地方”,故A、B项排除。C项和D项都有“购买”的意思,但是purchase更偏向于正式场合,在正式交谈以及书面体中多用purchase。故该题D项正确。
第9题:
考查词语辨析。A项effective“有效的”,强调一个事情的结果,表示结果很好;B项efficient“有效率的”,强调一个事情的过程,表示过程很快;C项quick“快的”;D项smooth“顺利的,光滑的”。根据句子Complaining is usually most…when it is done politely but firmly(礼貌而非强硬的投诉通常是……),可推测空格处应该是表示“有效果的”。故该题A项正确。
第10题:
考查词语辨析。A项specifically“特别地,明确地”,侧重明确指出某一点;B项especially“尤其,特别是”,侧重指出某种异常;C项expectedly“预期地,意料之中地”;D项respectively“分别地,各自地”。根据句子Complaining is usually most effective when it is done politely but firmly, and…when the consumer can demonstrate what is wrong(礼貌而非强硬的投诉通常是有效的,……当顾客能够说明什么是错的时候)可知,空格处应该是表示强调后面的内容,表示“尤其是”。故该题B项正确。
第11题:
考查介词用法和句意。A项out of“由于,缺乏”,B项in“在……里”,C项without“没有”,D项beyond“超越”。根据句子Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item…question.(礼貌而非强硬的投诉通常是有效的,尤其是当顾客能够可以证明存在问题的商品的问题所在之处的时候),可知填入in正确,in question固定用法表示“有问题的”。故该题B项正确。
第12题:
考查句子结构和介词用法。A项in“在……里”,B项for“为,对”,C项by“通过”,D项at“在”。根据句子the consumer will succeed best…presenting specific information as to what is wrong, rather than by making…可知,rather than在这里作连词,后面用了“by介词+动词的现在分词”表示方式状语,因此前面也是同样的结构。句意:消费者最好能提供具体的信息,告诉他们哪里出了问题,而不是……。故该题C项正确。
第13题:
考查词语辨析和上下文。A项general“通常的”,B项specific“具体的”,C项detailed“详细的”,D项concrete“实在的,有形的”。根据句子the consumer will succeed best by presenting specific information as to what is wrong, rather than by making…statements(消费者要想获得成功,最好的办法是提供具体的信息,说明什么是错误的,而不是做出……说明)可知,空格处是和上文specific对应,所以此空也要填入与specific意思相近的词。故该题C项正确。
第14题:
考查词语辨析。A项suggest“建议,暗示”,B项inform“通知”,C项recommend“推荐”,D项advise“建议”。根据句子The store manager may…the consumer to write to the manufacturer.(商店经理可能会……消费者写信给制造商。)可知,空格应该表示“建议”。A项和D项都有“建议”的意思,但是advise后可以直接跟人称代词作宾语,如advise sb. to do sth.,advise sb. against (doing) sth.,advise sb. on/about sth.;而 suggest 后一般用 suggest to sb. that…的形式。故该题D项正确。
第15题:
考查上下文语义。上文提到商店经理可能建议消费者写信给厂商,接着下文提到If…, the consumer should do this(如果……,消费者应该这样做);A项if so为固定搭配,表示“如果这样”,B项没有if that这个搭配;C项也没有if such的用法;D项thus为连词,不能跟在if后面。故该题A项正确。
第16题:
考查固定搭配。根据句子If so, the consumer should do this, stating the complaint as politely and as firmly…possible.(如果是这样,消费者应该这样做,尽可能礼貌和坚定地陈述投诉)可知,as... as...possible表示“尽可能的……”。故该题B项正确。
第17题:
考查形容词辨析。A项reasoned“详尽论述的,理由充分的”,B项decided“明确的,显然的”,C项desired“渴望的,想要的”,D项inferred“推论的,推测出的”。根据句子But if a polite complaint does not achieve the…result, the consumer can go a step further.(但是如果一个礼貌的投诉没有达到……的结果,消费者还可以采取更进一步的措施。)可知,结合句意空格处应该表达“想要的”。故该题C项正确。
第18题:
考查动词辨析。A项frighten“惊吓,惊恐”;B项threaten“威胁”,threaten to do表示“威胁要做”;C项endanger“危及,使遭到危险”;D项appeal“呼吁,上诉”,appeal to表示“上诉,呼吁”。根据句子She or he can…to take the seller to court可知,appeal to表示 “上诉”后面应该直接加名词,因此空格处应该填入“威胁”,句意为“她或他可以威胁要把卖主告上法庭”。A项讲“恐吓”有些过分,故该题B项正确。
第19题:
考查上下文语义。A项purchaser“买方”;B项buyer“买主”;C项consumer“消费者”;D项seller“卖家”。上文提到买家可以把卖家告上法庭,下文接着提到report the…to a private or public organization(向私人或公共机构报道……)可知,空格处表示“卖家”。故该题D项正确。
第20题:
考查词语辨析。A项countable“可数的,可计算的”;B项responsible“负责任的”;C项chargeable“应支付的,可控诉的”;D项suitable“合适的”。根据句子She or he can threaten to take the seller to court or report the seller to a private or public organization…for protecting consumers’ rights.(为了对保护消费者的权利……,她或他可以威胁要把卖主告上法庭,或把卖主报道给私人或公共机构。)可知,responsible for表示“对……负责”。故该题B项正确。