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71、

Any one or any group of activities utilizing resources to transfer input into output can be viewed as a（  ）.

A、system

B、structure

C、procedure

D、process

72、

The process control charts are used（  ）.

A、to graph what typically focuses on the prevention of a problem

B、to detect the problem

C、to reject the problem

D、to determine the acceptability of the sample

73、

The IT service manager has learned that a software can improve the efficiency of current and future project tasks. Because the software is fresh to the Company. The engineer is not familiar with the software. The IT service manager decides to send the highest level engineer to attend the external training course. The project manager uses（ ）risk strategies.

A、mitigation

B、enhancement

C、development

D、sharing

74、

（  ）is closet to Deming's definition of Quality.

A、Conformance to requirements

B、Fitness for use

C、Continuous improvement of products and services

D、Customer focus

75、

The IT service manager resigns from a project that meets the scheduleand budget. After hiring an alternative new manager, the team is opposed to the comments from the new manager. The team is at（  ）development stages.

A、Forming

B、Storming

C、Norming

D、Performing