2020年上半年英语四级写作：投诉信

A Letter of Complaint about a Commodity

Dear Sir/Madam, I am writing to inform you of my complaint about the mobile phone I ordered on your shopping web.

First, the product was scheduled to arrive last Saturday, but to my disappointment, I did not receive it until this Friday.

What is worse, I found that the mobile phone did not meet my order requirement.

What I ordered was a black one, but I got a white one.

As a matter of fact, the delay of delivery and wrong commodity has caused much inconvenience to me.

Your company has always enjoyed an excellent reputation among customers and that is why I decided to make purchase on your shopping web.

Here I demand a refund and your explanations for the unpleasant service you have provided.

I am looking forward to your prompt reply.

Yours sincerely,

Li Ming

译文：

关于商品的投诉信

亲爱的先生/女士，我写信通知您我对我在您的购物网站上订购的手机的投诉。

首先，产品原计划上周六到货，但令我失望的是，我直到本周五才收到。

更糟的是，我发现手机不符合我的订单要求。

我点的是黑色的，但我点的是白色的。

事实上，延迟交货和错误的商品给我造成了许多不便。

贵公司在客户中一直享有很好的声誉所以我决定在你的网上购物。

在这里，我要求退款，并解释你所提供的不愉快的服务。

我期待你的迅速答复。

谨上，

李明